Highly Trained Restoration Specialists

Jim Gibbs, our local owner and operator, knows how important it is to have a trained team.

Training is important to ensure our customers receive high quality performance. We use different programs, hands-on demonstrations and certifications to teach our employees the proper procedures for fire and water damage restoration. At the SERVPRO corporate offices there is a training facility that we regularly send our employees to for training in up-to-date techniques and certifications. At these training moments our team members build their knowledge and grow in their fire and water damage experience as they tackle new and unique restoration scenarios. 

SERVPRO of Egg Harbor/Ventnor City wants to serve our customers to the best of our ability. We do that when we focus on training and the sharpening of our skills. The more we train, the better skilled we are and the better we serve our customers.  

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Egg Harbor / Ventnor City offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)